Shipping & Returns

RETURNS & REFUND POLICY

Every single piece designed & produced at The Calm Collective goes through stringent quality checks. Still, if you are unsatisfied with your selection or our quality, please feel free to return, refund or exchange the product within 5 days from the date of receipt of the product at your end. 

We offer a full refund if your product does not fit right or feel right. We want you to be completely at ease whilst making your purchase. In case of Prepaid orders, the amount will be refunded via the original mode of payment within one week after the goods are received by us at the studio. In case of COD payment, a bank transfer will be made to your account within the same timeframe as mentioned above. 

We offer an exchange on SALE items that do not meet your expectations, however we are unable to offer a refund on any sale items purchased.

The entire process can take up to two weeks from the date you initiate your return/ exchange on our returns page.

The Calm Collective team holds the right to not accept returns in case the product is used or damaged by the customer or the tag is removed. In the case of returns please ensure the product/products are sent back along with the cloth bag it was sent in.

 

SHIPPING POLICY

We offer free shipping across India and a hassle-free return & exchange policy. We understand that COD maybe your preferred choice of payment and we are happy to offer you the same. However, if you order on COD and are not able to accept the order, we will humbly request you to pay for shipping the next time you place an order with us.

Online orders are shipped within 2 business days and will be delivered within 7 business days from the date of shipping via Delhivery or Shiprocket. In case there is a further delay in shipping we shall notify you immediately.

SHIPPING WITHIN INDIA

Enjoy free shipping within India when you pay online via debit card, credit card, net banking, or avail of our COD facility. We offer an exchange and return policy for all orders within India.

INTERNATIONAL SHIPPING

We are temporarily not shipping internationally at the moment on account logistics issues. We will resume this shortly, so check in for changes. 

ORDER COMMUNICATION

You will receive order related information in two stages.
1. An order confirmation email & Whatsapp message once you place the order. If however, you do not receive a confirmation email from our end, please write to us at customercare@thecalmcollective.in or call us at +91 93721 44571
2. Our delivery company will contact you via SMS on the day of delivery to keep you informed on when your package will be delivered.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our studio, unless it is refused at your end with an "OTP verification code" on the first attempt itself. In this case the product will be returned to our studio immediately and a second attempt will not be made. If you still wish to reorder the same product, the order will be process on a prepaid basis. We appreciate your cooperation in this matter. 

Please note that we will be unable to process orders with an incomplete address or contact number.

 

ORDER CANCELLATION

If you wish to cancel your order, write to us within 24 hours of placing the order at customercare@thecalmcollective.in

 

SIZE GUIDE

You can see our size chart here before making a purchase. If you have any inquiries about size, fabric or fit, you can call/ Whatsapp us at +91 93721 44571 or email us at customercare@thecalmcollective.in