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RETURNS & REFUND POLICY
Every single piece designed & produced at The Calm Collective goes through stringent quality checks. Still, if you are unsatisfied with your selection or our quality, please feel free toĀ return, refund or exchangeĀ the productĀ within 5 daysĀ from the date of receipt of the product at your end.Ā
We do offer a refundĀ if your product does not fit right or feel right. We want you to be completely at ease whilst making your purchase. In case ofĀ PrepaidĀ orders, the amount will be refunded via the original mode of payment within one week after the goods are received by us at the studio. In case ofĀ CODĀ payment, a bank transfer will be made to your account within the same timeframe as mentioned above. We deduct shipping charges incurredĀ by us and refund the balance amount to you.
We offer an exchange onĀ Sale/Offer itemsĀ that do not meet your expectations, however we are unable to offer a refund on anyĀ discounted items purchased.Ā We do however offer one free exchange even when an item is on discount. Thereafter every exchangeĀ will incurĀ shipping charges.
The entire process can take up to two/three weeks from the date you initiate your return/ exchange on our returns page.
The Calm Collective team holds the right to not accept returns in case the product is used or damaged by the customer or the tag is removed.
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ForĀ returns & exchanges, please visit our returns page usingĀ this linkĀ